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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

Usually your order will be shipped 1-2 days after placing your order.

You can change your shipping address after you place an order as long as the item has not shipped. Typically, you can only do this the same day an order was placed because items are shipped as fast as possible.

Once your order has been shipped, you will receive a confirmation email containing the shipment details and a tracking number.

Yes, All your ordered items will come in one single package.

If you need to swap an item

Returns and Exchanges

Returns must be in original condition, unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed.

It can take up to 2 days for us to receive and process your return. Once processed, your refund can take up to 2-3 days to reflect on your account statement. You will receive a confirmation email once this is completed.

Unlikely situation that you have received the wrong item, you can contact our customer service team by visiting our Contact Us page.


My order arrived damaged
Unlikely situation that you have received the damaged item, you can contact our customer service team by visiting our Contact Us page.

For Any Queries Contact Customer Care:  Live Chat.

We’re really quick with processing orders to make sure that you receive them as soon as possible.

You can amend your order as much as you like before you click ‘Confirm & Pay’, but after this point, you will be unable to make any changes or amendments to your order.

If you have entered the incorrect address, you will need to get in contact us in 2 hours.

Changed your mind, or gave the wrong address at checkout? No worries, we’ve all done it. As long as your order hasn’t processed or shipped, you can make changes to it.

Free shipping in Bangladesh

On all orders above ৳ 1000

Easy 7 days returns

14 days money back guarantee

Genuine Warranty

Warranty Service will be available

100% Secure Checkout

Rocket / Nagad