FAQ Frequently Asked Questions What happens if the shipping carrier loses my package? First thing’s first, call Us! We will work with you to locate your order in any way we can. If I don’t receive my shipment on time, who is responsible? This depends on the carrier, shipping method, and reason for delay. Give Us a call to determine a solution for your specific situation. If I am within driving distance of one of your locations, am I able to pick up my order at Mobile Defenders? Absolutely! Please allow at least one hour processing time for your order, but we would love to meet you!